Cabinets To Go Review
While searching for things related to kitchen or bathroom cupboards, I found the Cabinets To Go Store. I’ve been in the kitchen supply business for many years. Here’s a review of my findings about this supplier.
Locations
You will find about thirty locations scattered throughout the United States. What caused my interest in how many locations they have was the delivery charges. There are a lot of stores along the coast from Virginia to Maine. There are also five distributors in Florida that start in the middle of the stated and move Southward.
Delivery Policies
Most of this information can be found on the Cabinets To Go website for your own personal review. Here are a few things I discovered about their area delivery costs. The company has broken the fees into categories relating to how far the delivery will be from the store location. For instance, if you are within a fifty mile radius of the store, you may pay less than a hundred dollars. If your delivery location is fifty one miles to one hundred miles away it will cost upward of two hundred dollars. Three hundred if you are over one hundred miles and six hundred dollars for longer distances from the warehouse locations.
There are several terms and conditions that apply to deliveries. Understandably, there are several up-charges for things like deliveries in New York and on coastal island locations. There is a minimum order size that may affect the cost of the kitchen or bathroom cabinets order.
Planning Your Kitchen With The Free Virtual Kitchen Software
This is an amazing feature. You can start designing your kitchen within a few minutes of landing on their website.
Although I did not review this software application, it can be accessed within three clicks of your mouse from the “home page” of the Cabinets To Go site. You will have to agree to the “terms of use” policy and download the program. All-in-all, this looks like a simple website to navigate through. So, I’d guess the “Free” kitchen cabinet design software is easy to use. They actually call it a 3D planner.
Testimonials
Here are what a couple of customers allowed them to place on the Cabinets To Go website:
“I can’t believe how beautiful my kitchen cabinets are.
I am thrilled with the flawless quality of every drawer
and every hinge.”
“We love our new dark chocolate cabinets from Cabinets-To-Go.
We recommend them to Pro and Novice DIYer’s. We actually assembled
and installed them ourselves with no problem. We will definitely enjoy these cabinets for years to come.”
Personalized Kitchen Design
Cabinets To Go has an in house design service. The requirement for having them help you is filling out a short form of about six entries. Once you submit your information, one of their trained professionals will call you to start your kitchen cabinet design process. This is a free service if you purchase from the company.
My Personal-Professional-Uneducated Opinion
Interesting title, yes? I have been building cabinets for over thirty years. I have dealt with large super centers like Home Depot for Cabinets and Lowe’s on many occasions. Although I have never worked with the Cabinets To Go company, I can well imagine how things work with them.
All large companies have too many hands in the pot, too many chiefs and not enough Indians. There will always be damaged merchandise. You will always encounter wait times whenever something is not delivered correctly or is damaged. These two things may be working against you. The process of installing cabinets requires that all of the cupboards be on the site and in good working order. If you end up missing something, it could delay the job significantly.
If you have ordered cabinets from the “Cabinets To Go” company and would like to comment on this review, we would love to hear what your experience was like. The best thing about most companies like this is the price of the cupboards. A lot of people have had major delays in completing their job because of damaged or missing boxes, but they saved several hundred dollars in the process.
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I ordered two base cabinets from Cabinets to Go for my combo bathroom/laundry room on 10/31/10 from the NJ store. The short story is that there were significant issues with both cabinets. The cabinets seem to be well built, easy to assemble, and a good value. However, the customer service has been lacking. One cabinet was damaged during the initial shipment to the NJ warehouse and needed to be replaced. The second cabinet had two parts missing. No one at the company has been proactive in resolving either issue. They finally sent a replacement base cabinet for the damaged one, directly to my house, after ten follow up phone calls and one email to the president. But one of the replacement drawer faces was damaged. They said they had to reorder this from China so it would take about 6 weeks to arrive. Well, it’s been more than 8 weeks and still no word. All I hear from the customer service rep is “I sent an email inquiring about the status and I’ll be in touch when I receive a response.” Of course, there’s no further contact until I send another email inquiring about the status, and of course, there’s no ETA on the replacement. As for the second cabinet, they did send the missing pieces within 2 weeks of notice, so at least the one cabinet is complete.
In summary, given that I only ordered two cabinets (and not a full kitchen’s worth), there were problems with both cabinets, and it’s been more than three months and I still don’t have an undamaged set of cabinets, would I buy from them again? Highly doubtful. They were much cheaper than other places I found, but it hasn’t been worth the time/effort/etc. wasted to follow up on their quality control issues.
Mara, thank you for participating in our Cabinets To Go review. Our company has had entire kitchen installations held up for over three weeks at a time from large distributors like this.